ANALISIS PENERAPAN SISTEM INFORMASI PENDAFTARAN PEMBUATAN KTP DAN KARTU KELUARGA PADA KANTOR CAMAT BATU AMPAR DALAM PELAYANAN TERHADAP MASYARAKAT
Keywords:
Sistem Informasi Pendaftaran Kartu Tanda Penduduk (KTP) dan Kartu Keluarga (KK)Abstract
This study aims to evaluate the implementation of the registration information system for making Identity Cards (KTP) and Family Cards (KK) at the Batu Ampar Sub-District Office, as well as its impact on community satisfaction and perceptions. Based on the results of the study, it was found that the implementation of this information system had a significant positive impact on community satisfaction. The process of making KTP and KK has become more efficient with an average completion time of only 5 working days, which is a significant improvement compared to the previous manual system that took up to 2 weeks. In addition, the new system also improved the transparency of the process, with 70% of respondents expressing that they felt more transparent in terms of requirements, fees, and processing time. The ability to track the status of applications in real-time has reduced uncertainty and the potential for non-transparent practices. This research shows that the implementation of information systems can improve the efficiency and transparency of public services, as well as increase overall public satisfaction.
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